Privacy Policy
The Otter Fashion Privacy Statement
At
Otter Fashion, we are committed to giving you quality service. As part
of that commitment, we gather information about our customers and
website visitors so we can better serve you. Because we realize that
your privacy is important to you, your privacy is also important to us.
Whether you buy from our show or over the Internet, you can be assured
that we respect the confidentiality of personal information that
identifies you and treat that information responsibly. As described in
this Privacy Statement, we do not authorize the selling or renting of
your personal information to third parties for their business purposes.
By
using our site, you accept the practices that are described in this
privacy statement, which were effective as of November 15, 2007, and is
part of the General Terms and Conditions governing use of this site. We
may change or add to this statement from time to time. When that
happens, we will post the revised statement here. Your use of our site
after changes to this privacy statement have been made constitutes
acceptance of those changes going forward.
Otter Fashion is not
responsible for the privacy policies or practices of the websites from
which you access our site, sites we link to, or of any sites that are
linked to our site.
This privacy statement tells you what kinds
of customer information we collect, how we use that information and
with whom we may share it, and how you can access and change our
information about you. If you have additional questions about Otter
Fashion's privacy practices or would like more information, please
contact Otter@OtterFashion.com.
What personal information do we collect from our customers?
Customer
information is gathered so we can better serve you, and we make
reasonable efforts to ensure the security of your personal information
and to treat that information responsibly. We collect the personal
information that our customers give us when they choose to purchase a
product from Otter Fashion or use our site. For example, when you
register with Otter Fashion we will ask you to provide your name, email
address, physical address and telephone number. If you purchase a
product, we will also ask you for financial information such as your
credit card number and a shipping address. Registration with Otter
Fashion is required to make a purchase. Similarly, we will ask you for
contact information if you use our E–mail to a Friend program or if you
request that Otter Fashion send you E-newsletters or other promotional
notices or seek information or assistance from us.
If you are a
member of an Otter Fashion recognized third party affinity program, we
may also collect personal information about your membership and your
purchases on our site.
Your use of certain optional portions of
this site such as contest or sweepstakes entries and employment
applications may involve our collection of additional personal
information about you, including your social security number.
What other kinds of customer information do we collect?
If
you ask us to ship a purchase to somebody else or you use our E–mail to
a Friend program, we will ask you for the name and address or e-mail
address of the person to whom you are sending or recommending the
product, as well as your name and contact information.
Our
system also keeps track of which browser and Internet Provider (IP) you
use to access our site. To help us understand the use of our site by
our visitors and improve your shopping experience, we also
automatically collect information as to how you were directed to the
site, how you navigate around it and what products you browse, as well
as your purchasing activities.
How do we collect this information?
When
you register with Otter Fashion, we compile the personal information
you give us about yourself into an individual profile, adding other
personal information about you to that profile as you give it to us. We
also collect information about your purchases and other uses of our
site as they are made.
We gather other information through the use of cookies and web beacons.
How do we use cookies?
Cookies
enhance our ability to serve you. Basically, they're pieces of text
that a website (in this case, Otter Fashion) stores on your computer –
an identification code of sorts. This cookie can be accessed by the web
site when you revisit our site.
There are two types of cookies:
session cookies and persistent cookies. Session cookies terminate
shortly after you terminate your internet session. Persistent cookies
are stored on your hard drive until they expire or are deleted. Both
types of cookies help provide an enhanced user experience since they
recall shopping preferences, shopping cart information, and your
password.
We understand that not everyone wants to permit the
use of cookies. The Help portion of the toolbar on most browsers will
tell you how to prevent your browser from accepting cookies and how to
disable cookies, but we recommend that you leave cookies turned on so
that you can take full advantage of the shopping features available on
our site.
How do we use web beacons?
Web beacons are small,
transparent graphics that are placed on web pages to track how visitors
arrive at a site and what they do there. We use web beacons to track
customers' browsing activities at our website and to compile sales and
statistical data. For example, beacons let us know when a purchase is
made on our site by a member of a third party affinity program and when
a purchase is initiated by an advertisement we placed on a third
party's website. This information assists us in managing our site and
enhancing your shopping experience.
Do visitors need to provide personal information to use our site?
Personal
information is not required to access or navigate around the site.
However, you will be asked to register and provide personal information
if you want to make a purchase or post a message. Personal information
is also required to request information or assistance from us or to
take advantage of certain optional features of our site such as our
Email to a Friend program, contests or sweepstakes as well as
employment opportunities.
What if a visitor doesn't want to give us personal information over the Internet?
You
are free to look for products on either our show or our site and place
a telephone order by calling 1.866.630.2939 toll-free. We respect the
confidentiality of all your personal information as described in this
Privacy Statement whether you give it to us via the telephone or the
Internet.
How do we protect our customers' personal information?
All
of your personal information is encrypted by Secure Sockets Layer (SSL)
software when it is transmitted to us via the web. We maintain the
servers that store this information in a locked facility with
restricted access. We also truncate your credit card number to the last
four digits when we communicate with you about your order.
How do we use information about our customers?
We
use your personal information to process your orders. This includes for
example, contacting you to confirm your order, fulfilling the order and
shipping it. We may also contact you about your order.
Additionally,
we will use your contact information to send you E-newsletters or other
promotional notices, or to respond to requests for information or
assistance from you.
If you are a member of one of our third
party affinity programs, we will use and disclose your personal
information to administer and manage that program. Similarly, if you
choose to participate in certain optional features of our website such
as our E-mail to a Friend program, Product Ratings and Reviews,
contests or sweepstakes and employment applications, we will use your
personal information to administer and manage those features.
We
may also use your personal information to improve our service to you
and for other business purposes. For example, we periodically review
customer information as part of servicing our accounts. We may also
contact you from time to time to inform you of the services that we
offer and to gather information about how we can improve them.
Finally,
we analyze information we obtain from cookies and web beacons
concerning our customers' access and navigation of our site and their
browsing and purchasing activities to improve our services and enhance
our customers' shopping experiences.
How do we share customers' personal information with third parties?
In
order to process your orders and requests, we make your name, address,
and sometimes your e-mail address or telephone number available to
other entities such as credit card companies and package delivery
services (for example, American Express, Visa, FedEx, and USPS).
Similarly, if you order a product that is shipped directly from another
company, or offered by Otter Fashion in conjunction with another
company, we will share personal information about that order with the
other company.
We may use third party agents, consultants and
contractors to perform business functions on our behalf, including
customer service, account servicing, customer research, marketing,
provision of IT services and records maintenance. We give these
entities access to our customers' personal information to perform these
functions for us. We DO NOT authorize them to use that information for
any other purpose.
Additionally, we share personal information
about you when you voluntarily use certain optional features of our
site. If you are a member of a third party affinity programs, we will
share information concerning your purchases on our site with that
organization. If you ask us to send a particular product to a friend or
use our E-mail to a Friend program, we will tell that person we are
sending the product or email at your request. If you participate in a
contest or sweepstakes or submit an employment application, we may
share the information you submit with others assisting us in the
administration of that feature.
It is possible that Otter
Fashion or part of its business or one of its affiliates could merge
with, acquire or be acquired by another business entity and your
personal information could be among the assets transferred. If this
occurs, you will be notified of the change by e-mail or notice on this
site.
We reserve the right to share personal information about
you with our affiliates in the course of our business operations. We
also reserve the right to share personal information about you as
required by law or in cooperation with legal authorities and to enforce
the General Terms and Conditions governing use of this site or to
protect the rights, property, or safety of Otter Fashion and its
customers.
How do we share other customer information with third parties?
We
may share non-personal, non-individually identifiable (aggregate)
information about our customers with the group of people with whom we
share personal information, as well as with other third parties such as
vendors, advertisers and marketing firms.
How can visitors to our site check or change the information we collect about them?
You
can always review your personal profile at OtterFashion.com and correct
or update it by going to the My Customer Service area on our website
and clicking on Account Maintenance. You can also change personal
information such as your shipping address or payment method when
ordering by clicking on Custom Check Out.
You can subscribe to
or unsubscribe from E-newsletters and other promotional notices by
emailing your request to Otter@OtterFashion.com .
Our Customer
Service Representatives are also ready to assist you in checking or
changing your personal profile or removing your name from our contact
lists by calling 1.866.630.2939 toll-free or writing to Otter Fashion,
Attn: Customer Service, 1579-F Monroe Drive NE #346, Atlanta, Georgia
30324.
You can opt out of Otter Fashion's use of cookies to
recall information about you by setting your browser not to accept
cookies or to disable cookies. You cannot access or change the
non-personal information that Otter Fashion collects.
What are third party affinity programs?
Occasionally,
we participate in rewards programs with other business organizations
where customers who are also members of these businesses will get a
credit or a reward for their Otter Fashion purchases from the other
member organizations. We also sometimes advertise Otter Fashion
products on other websites in the form of a link so that visitors can
click over to our site and purchase the products if they are
interested. In these situations, we share information about our
customers' Otter Fashion purchases with these other member
organizations and other websites under the contracts these entities
have with Otter Fashion.
Do we collect personal information from children?
Our
site is not intended for use by children, and our General Terms and
Conditions require that you must be at least 18 years old to use the
site. In addition, we do not solicit or collect information from anyone
who tells us that he or she is under 13 years of age.
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